Terms of service

Terms of Service

Last Updated: 06/03/2025

Welcome to By The Magnolia Tree!

These Terms of Service ("Terms") govern your use of our website https://www.bythemagnoliatree.co.uk/ and the purchase of our products. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Company Information

By The Magnolia Tree is a UK-based company specialising in sustainable gifts, including eco-soy wax candles and vegan-friendly soaps.

2. Use of Our Website

  • You must be at least 18 years old to use our website and place orders.

  • You agree to use this site for lawful purposes only.

  • We reserve the right to refuse service to anyone at our discretion.

3. Products and Orders

  • All product descriptions and prices are subject to change without notice.

  • We strive for accuracy, but we do not guarantee that product descriptions, pricing, or images are error-free.

  • Orders are subject to acceptance and availability.

  • We reserve the right to cancel orders at our discretion.

4. Pricing and Payments

  • Prices are in GBP (£) and include applicable taxes.

  • Payment must be completed at checkout using accepted payment methods.

  • We use secure third-party payment processors and do not store your payment information.

5. Shipping and Delivery

  • We aim to dispatch orders within 3-5 days, but delivery times may vary.

  • Shipping costs are calculated at checkout.

  • We are not responsible for delays due to postal services or other external factors.

6. Returns and Refunds

  • If you are not satisfied with your purchase, you may return it within 14 days for a refund or exchange.

  • Items must be unused, in original packaging, and accompanied by proof of purchase.

  • Refunds will be processed to the original payment method.

7. User Accounts

  • If you create an account, you are responsible for maintaining its confidentiality.

  • You must notify us immediately of any unauthorised use of your account.

8. Intellectual Property

  • All content on this site, including text, images, and logos, is owned by or licensed to By The Magnolia Tree.

  • You may not reproduce, distribute, or exploit any content without our written permission.

9. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our maximum liability is limited to the purchase price of the affected product.

10. Privacy Policy

  • Your use of our website is also governed by our Privacy Policy, available here.

11. Governing Law

  • These Terms are governed by the laws of England and Wales.

  • Any disputes will be resolved in the courts of England and Wales.

12. Changes to These Terms

  • We reserve the right to update these Terms at any time.

  • Continued use of our website after changes constitutes acceptance of the new Terms.

For any questions or concerns, please contact us at bythemagnoliatree@gmail.com.

Thank you for choosing By The Magnolia Tree!